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How to view & manage Reviews

In this video we show you how to view & manage reviews.

In this Tutorial we will show you:

  1. How to use and manage reviews on your BKnect business profile page


In this Tutorial we show you how to view and manage the reviews your business receives by your customers. Using this feature will allow you to monitor feedback, identify areas you might improve and also resolve problems that customers may have with your business. 

This is important as some of the most loyal customers you may have are those whose disputes you have resolved quickly fairly and efficiently. It may also result in them becoming an advocate for your business as the most dependable business is often one that is able to do what is right in circumstances that are less than ideal.

Therefore we recommend that you pay particular attention to this tutorial as it is one of the main ways customers will assess the veracity of your business, which is essential in order for them to make their first purchase of your product or service. 


In order to use the system within this tutorial you will need:

  • An existing BKnect Business subscription and profile
  • An existing Product, Service or Event on BKnect

About "BKnect"

The BKnect Marketplace is a place of value for black professionals and black businesses.  BKnect is a black-owned business, promoted, designed, hosted, and marketed online by black business owners.